TERMS OF SERVICE

OVERVIEW

This website is operated by Her Haven Candle Studio. Throughout the site, the terms “we,” “us,” and “our” refer to Her Haven Candle Studio. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein.

These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing any part of the site, you agree to be bound by these Terms of Service.

ONLINE STORE TERMS

By using this site, you confirm that you are at least the age of majority in your state or province of residence or that you have given consent for any minor dependents to use this site under your supervision.

You may not use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without written permission from us.

PRODUCTS & PRODUCT INFORMATION

All products are handmade in small batches. Due to the handmade nature of our candles, slight variations in color, appearance, wax texture, labeling, or scent strength may occur.

We make every effort to display product colors and images as accurately as possible, but we cannot guarantee your device’s display will be completely accurate.

Burn times are approximate and may vary depending on usage, environment, wick care, and candle maintenance.

CANDLE SAFETY DISCLAIMER

Customers are responsible for following all candle safety instructions provided with their purchase.

Her Haven Candle Studio is not responsible for damage, injury, or loss caused by misuse, improper burning practices, failure to follow safety instructions, or unattended candles.

Never leave a burning candle unattended. Burn candles away from children, pets, drafts, curtains, or flammable materials.

PRICING & AVAILABILITY

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue products at any time without notice.

We reserve the right to limit quantities or refuse orders at our sole discretion.

PAYMENTS

All payments are processed securely through third-party payment providers. We do not store or have direct access to your payment information.

SHIPPING

Please review our Shipping Policy for information regarding processing times, delivery, damaged packages, and shipping responsibilities.

RETURNS & REFUNDS

Please review our Refund Policy for details regarding returns, refunds, exchanges, and damaged items.

INTELLECTUAL PROPERTY

All content on this website, including but not limited to logos, branding, product names, images, graphics, text, descriptions, and designs, is the property of Her Haven Candle Studio and may not be copied, reproduced, distributed, or used without written permission.

THIRD-PARTY LINKS

Certain content or services available through our site may include materials from third parties. We are not responsible for examining or evaluating third-party content or websites and are not liable for any third-party materials or services.

LIMITATION OF LIABILITY

Her Haven Candle Studio shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from the use of our products or website.

Our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify and hold harmless Her Haven Candle Studio and its owners, affiliates, employees, and partners from any claim or demand arising out of your breach of these Terms or your violation of any law or rights of a third party.

CHANGES TO TERMS

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to our website.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to:
Tandtcandlecompany@gmail.com 

Last updated: 5.24.2026