Shipping policy

Shipping Policy

At Her Haven Candle Studio, each candle is hand-poured in small batches with care. Please review our shipping policy before placing your order.

Processing Time

Orders are processed within 3–5 business days, excluding weekends and holidays. During launches, sales, holidays, or high-volume periods, processing times may be extended.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on the weight of your order and delivery location.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. Delivery times may vary depending on the carrier, destination, weather delays, holidays, or other circumstances outside of our control.

Shipping Carriers

We may ship orders through USPS, UPS, or another reliable carrier depending on the best available option for your order.

Order Tracking

Once your package has been handed over to the shipping carrier, Her Haven Candle Studio is no longer responsible for carrier delays, missed delivery scans, lost packages, or packages marked as delivered.

If your tracking shows that your package was delivered but you have not received it, please contact the shipping carrier directly for assistance. We also recommend checking with neighbors, household members, mailrooms, leasing offices, or your local post office.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. Her Haven Candle Studio is not responsible for orders shipped to an incorrect or incomplete address provided at checkout.

If an order is returned to us due to an incorrect address, failed delivery attempt, or refusal, the customer will be responsible for any additional shipping fees required to reship the order.

Damaged Orders

We carefully package each order to help prevent damage during transit. However, if your order arrives damaged, please contact us within 48 hours of delivery at [your email address] with:

Your order number

Photos of the damaged item

Photos of the packaging and shipping box

Claims submitted after 48 hours may not be eligible for replacement or resolution.

Lost or Stolen Packages

Her Haven Candle Studio is not responsible for lost, stolen, or missing packages once the carrier marks the package as delivered. Please contact the shipping carrier directly to file a claim.

Warm Weather Shipping Notice

Candles may soften or melt if left in hot mailboxes, delivery trucks, or direct sunlight. During warmer months, please track your order and bring your package indoors as soon as possible after delivery.

Her Haven Candle Studio is not responsible for melting or heat damage caused by packages being left outside, in mailboxes, or in high-temperature environments after delivery.

Local Delivery or Pickup

If local delivery or pickup is available, details will be provided at checkout or communicated directly. Local pickup orders must be picked up within the agreed timeframe.

Questions

For questions about your order, please contact us at Tandtcandlecompany@gmail.com 

Last updated: 5.24.2026