Refund policy

Return & Refund Policy

RETURN & REFUND POLICY

At Her Haven Candle Studio, each candle is hand-poured in small batches with care and attention to detail. Due to the handmade nature of our products, all sales are final.

We do not accept returns or exchanges for:

Change of mind
Incorrect scent preference
Used products
Minor cosmetic variations caused by the handmade process

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at [your email address].

To help us resolve the issue quickly, please include:

Your order number
Photos of the damaged item(s)
Photos of the shipping box and packaging

Claims submitted after 48 hours of confirmed delivery may not be eligible for replacement or store credit.

If approved, we may offer:

A replacement product
Store credit
A refund at our discretion

LOST OR STOLEN PACKAGES

Her Haven Candle Studio is not responsible for lost or stolen packages marked as delivered by the shipping carrier.

Please contact the shipping carrier directly to file a claim if your package is missing after delivery confirmation.

MELTING & WEATHER CONDITIONS

Candles are sensitive to heat and temperature changes. During warmer months, customers are responsible for retrieving packages promptly after delivery.

Her Haven Candle Studio is not responsible for melting or heat-related damage caused by packages being left outside, in mailboxes, or in hot environments after delivery.

ALLERGY & SENSITIVITY DISCLAIMER

Customers are responsible for reviewing fragrance notes and product descriptions before purchasing. Her Haven Candle Studio is not responsible for sensitivities or allergic reactions to fragrance oils or candle ingredients.

ORDER CANCELLATIONS

Orders may only be canceled within 12 hours of purchase. Once processing or production has begun, orders cannot be canceled.

For questions regarding your order, please contact: Tandtcandlecompany@gmail.com

Last updated: 5.24.2026